Refund Policy

Created on 13 January, 2025 • 0 views • 1 minutes read

Refund Policy

Last Updated: 14/01/2025

At Prismate, we strive to provide high-quality services to meet your financial tracking needs. If you are unsatisfied with our services for any reason, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Subscription Services: Refunds are available for unused portions of subscription services if requested within 14 days of purchase or renewal.
  • Technical Issues: If technical problems caused by Prismate prevent you from using the service, you may be eligible for a partial or full refund.
  • Errors in Billing: In the case of duplicate charges or incorrect billing, we will issue a refund after verification.

2. Non-Refundable Items

The following items and services are not eligible for refunds:

  • One-time setup or activation fees.
  • Customization or consultation services that have already been rendered.
  • Payments made for prior months of usage.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at info@prismate.net or submit a request through your Prismate account.
  2. Provide Details: Include your account information, payment receipt, and a brief explanation of the reason for your refund request.
  3. Review Period: Allow up to 7 business days for us to review and respond to your request.

4. Refund Method

Approved refunds will be processed using the original payment method. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

5. Cancellations and Refunds

  • Subscription Cancellations: You may cancel your subscription at any time. If canceled within 14 days of purchase or renewal, you may qualify for a prorated refund.
  • Automatic Renewals: Refunds for automatic renewals will only be granted if the request is made within 14 days of the renewal date.

6. Changes to the Refund Policy

Prismate reserves the right to modify this refund policy at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of any changes.

7. Contact Us

For further questions or concerns about our refund policy, please contact us:

Email: info@prismate.net